Last updated: 11 September 2026
Visit Pertouli respects your privacy and is committed to protecting your personal data.
This Privacy, Cookie and GDPR Policy explains how we collect, use, store and protect personal information when you visit visitpertouli.com, contact us, make a booking, subscribe to communications or use any of the services made available through our website.
It also explains how cookies and similar technologies are used and describes your rights under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Greek data-protection and electronic-communications legislation.
1. Who We Are
For the purposes of applicable data-protection legislation, the data controller is:
Legal name: Visit Pertouli PC
Trading name: Visit Pertouli
Registered address: Pertouli
Email: info@visitpertouli.com
Telephone: +30 698 176 4200
Where Visit Pertouli acts only as an intermediary for a third-party accommodation provider, tour operator or other supplier, that supplier may also act as an independent data controller for personal information required to provide its service.
2. Personal Data We May Collect
Depending on how you interact with Visit Pertouli, we may collect the following categories of personal data.
Contact information
This may include:
- first and last name;
- email address;
- telephone number;
- country or place of residence;
- information provided through contact or enquiry forms.
Booking information
When you make a booking, we may collect:
- booking reference;
- selected tour, activity, accommodation or service;
- date and time of the booking;
- number of participants;
- names or details of participants where required;
- age or age group where relevant to an activity;
- accommodation or travel preferences;
- meeting-point and scheduling information;
- special requests submitted in connection with the booking.
Certain activities may require additional information, such as whether a participant meets a minimum age, possesses a valid driving licence or satisfies another participation requirement.
Payment information
Payments may be processed by third-party payment providers or booking platforms.
Visit Pertouli does not necessarily receive or store your complete payment-card details. Where payment is handled by a third-party provider, payment information is processed in accordance with that provider’s own privacy and security practices.
We may receive limited payment information such as:
- payment status;
- transaction reference;
- amount paid;
- currency;
- refund status;
- payment method.
Communications
If you contact us, we may retain:
- emails;
- contact-form messages;
- booking-related correspondence;
- customer-service requests;
- complaints and feedback.
Technical and usage information
When you use the website, certain information may be collected automatically, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate geographical information derived from an IP address;
- referring website;
- pages visited;
- date and time of visits;
- interaction with website features;
- cookie and consent preferences.
Optional analytics or advertising data is collected only where the required consent has been provided.
3. Information Relating to Health or Accessibility
For some outdoor or adventure activities, you may voluntarily provide information concerning a medical condition, injury, accessibility requirement or other circumstance that may be relevant to safe participation.
Please provide such information only where it is reasonably necessary for the activity.
Where this information constitutes special-category personal data under the GDPR, it will be handled with additional care and processed only where an appropriate legal basis exists.
We do not use health-related information for advertising or unrelated marketing purposes.
4. How We Collect Personal Data
We may collect information:
- directly from you when you complete a form;
- when you make or manage a booking;
- when you contact us by email, telephone or another communication channel;
- when you subscribe to marketing communications;
- automatically when you use our website;
- through cookies and similar technologies;
- through our booking, payment or customer-service providers;
- from a third party making a booking on your behalf.
If another person makes a booking that includes you, we may receive personal information about you from that person.
5. Why We Use Your Personal Data
We process personal data only where we have a lawful reason to do so.
Depending on the circumstances, we may process your data for the following purposes.
To provide a requested service or fulfil a contract
This includes:
- processing and confirming bookings;
- arranging tours, activities or accommodation;
- communicating booking information;
- processing payments and refunds;
- managing changes and cancellations;
- providing customer support;
- communicating important operational or safety information.
The legal basis is generally the performance of a contract or taking steps at your request before entering into a contract.
To comply with legal obligations
We may process information where necessary to comply with:
- tax and accounting obligations;
- consumer-protection legislation;
- tourism-related requirements;
- regulatory or legal requests;
- obligations concerning the establishment, exercise or defence of legal claims.
For our legitimate interests
Where appropriate and where your rights do not override those interests, we may process information for legitimate business purposes such as:
- maintaining and securing the website;
- preventing fraud and misuse;
- responding to enquiries;
- managing our business relationships;
- improving our services;
- maintaining internal records;
- establishing or defending legal claims.
With your consent
Consent may be used for purposes including:
- optional analytics cookies;
- advertising and marketing cookies;
- certain embedded third-party content;
- email marketing where consent is required;
- other optional processing clearly explained when consent is requested.
You may withdraw consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Bookings and Third-Party Services
Visit Pertouli may use third-party systems to provide bookings, payments, accommodation reservations or other travel services.
These may include services such as:
- TrekkSoft or another booking platform, where used;
- payment-processing providers;
- accommodation providers;
- independent tour and activity operators;
- transport providers;
- email and communications services.
When necessary to complete your booking, relevant personal information may be shared with the supplier responsible for providing the booked service.
Where a third party acts as an independent controller, its own privacy policy will also apply.
Where a third party processes information only on our behalf, we require appropriate data-processing arrangements where required by law.
7. Email and Contact Forms
When you contact Visit Pertouli through the website, by email or by another communication method, we use the information you provide to respond to your enquiry and provide the requested assistance.
Messages may be retained for an appropriate period where necessary for customer service, booking administration, record keeping or the establishment or defence of legal claims.
Please do not send sensitive personal information unless it is relevant and necessary to your request.
8. Marketing Communications
Where permitted by law, Visit Pertouli may send information about experiences, destination news, offers or other relevant services.
Where consent is required, marketing communications will be sent only after you have actively chosen to receive them.
You may unsubscribe at any time by:
- using the unsubscribe option contained in the message; or
- contacting us using the details provided in this Policy.
Withdrawing from marketing communications does not affect operational messages relating to an existing booking.
9. Cookies and Similar Technologies
Cookies are small files stored on your device when you visit a website.
They can be used to make a website function correctly, remember preferences, understand how visitors use the website or support advertising and measurement.
Visit Pertouli may use both first-party and third-party cookies.
Except for cookies that are strictly necessary for the website or a service you have specifically requested to function, optional cookies are not activated unless you provide the required consent.
10. Categories of Cookies
Strictly Necessary Cookies
These cookies are required for essential website functions and may include cookies used for:
- website security;
- session management;
- booking functionality;
- maintaining shopping or booking selections;
- fraud prevention;
- remembering your cookie-consent preferences.
These cookies cannot normally be disabled through our cookie-preference system because the website or requested service may not function correctly without them.
Consent is not required for cookies that are strictly necessary under applicable legislation.
Preference Cookies
Preference cookies may remember choices such as:
- language;
- display preferences;
- previously selected settings.
Where such cookies are not strictly necessary, they will be used only in accordance with your cookie preferences.
Analytics and Statistics Cookies
With your consent, we may use analytics technologies to understand how visitors use the website.
Information may include:
- pages visited;
- session duration;
- navigation patterns;
- referring sources;
- device and browser information;
- approximate location;
- interactions with website elements.
Where enabled, services such as Google Analytics may be used for these purposes.
Analytics cookies are not activated before the required consent is received.
Marketing and Advertising Cookies
With your consent, Visit Pertouli may use advertising or measurement technologies to understand the effectiveness of advertising campaigns or display more relevant advertising.
These may include technologies provided by services such as:
- Google Ads;
- Meta / Facebook;
- other advertising partners that may be added to the website.
Marketing technologies are not activated before the relevant consent has been provided where consent is required.
11. Third-Party Content
The website may contain content or functionality provided by third parties, such as:
- maps;
- videos;
- booking widgets;
- social-media content;
- review platforms;
- payment services.
Examples may include Google Maps, YouTube, TrekkSoft or similar services.
Some of these providers may place cookies or process technical information when their services are loaded.
Where prior consent is legally required, such content or tracking technologies should remain disabled until the appropriate consent has been given.
Third-party services are also governed by their own privacy policies.
12. Current Cookie Information
The exact cookies used by Visit Pertouli may change as website functionality or third-party services are updated.
The website’s cookie-preference interface should provide current information concerning the optional technologies in use.
Typical categories may include:
| Category | Purpose | Consent Required |
|---|---|---|
| Necessary | Website operation, security, bookings and consent preferences | No, where strictly necessary |
| Preferences | Remember visitor choices and settings | Where required |
| Statistics | Website analytics and performance measurement | Yes |
| Marketing | Advertising, conversion measurement and remarketing | Yes |
| Third-party content | Maps, media, booking or external functionality | Depends on the technology and purpose |
Where individual cookie names, providers and expiry periods are displayed by the cookie-management interface, that information forms part of this Cookie Policy.
13. Managing Your Cookie Preferences
When you first visit the website, you may be presented with options to accept, reject or customise optional cookies.
Optional cookies are disabled by default until the relevant consent is given.
You can change or withdraw your cookie choices at any time through the Cookie Settings or similar control available on the website.
Rejecting optional cookies should not prevent access to the main content of Visit Pertouli, although certain external or personalised features may not function.
You may also delete or block cookies through your browser settings.
Browser-level blocking may affect some website functionality.
14. Google Analytics, Advertising and Similar Services
Where enabled and consented to, Visit Pertouli may use analytics and advertising platforms such as Google Analytics, Google Ads or Meta technologies.
These services may receive technical information relating to your browser, device and use of the website.
Visit Pertouli configures optional tracking technologies to operate only in accordance with the consent choices available through the website.
The precise technologies used may change over time. The cookie-preference interface should be treated as the most current description of optional tracking services active on the website.
15. Who We May Share Personal Data With
Where necessary, personal data may be shared with:
- booking-system providers;
- payment providers;
- accommodation providers;
- tour and activity operators;
- guides and instructors;
- transport providers;
- website hosting and technical-service providers;
- email and communications providers;
- accountants and professional advisers;
- analytics and advertising providers, where consent has been provided;
- public authorities where disclosure is legally required.
We do not sell your personal data.
We disclose only the information reasonably necessary for the relevant purpose.
16. International Data Transfers
Some technology providers may process information outside Greece or outside the European Economic Area.
Where personal data is transferred to a country that does not benefit from an adequacy decision under EU law, appropriate safeguards will be used where required.
These may include European Commission Standard Contractual Clauses or another legally recognised transfer mechanism.
17. How Long We Keep Personal Data
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on the type of information and applicable legal obligations.
For example:
- booking and transaction records may be retained for the period required by tax, accounting and commercial legislation;
- correspondence may be retained where necessary to manage a booking, complaint or legal claim;
- marketing information may be retained until consent is withdrawn or the information is no longer required;
- cookie duration depends on the particular cookie and your consent settings;
- technical security records may be retained for a limited period for security and fraud-prevention purposes.
When personal data is no longer required, it will be deleted, anonymised or otherwise securely disposed of, subject to any continuing legal obligation.
18. Data Security
Visit Pertouli takes appropriate technical and organisational measures to protect personal data against:
- unauthorised access;
- accidental loss;
- unlawful processing;
- alteration;
- disclosure;
- destruction.
Measures may include access controls, software updates, secure connections, backups, authentication controls and security practices appropriate to the nature of the information involved.
No internet-based system can guarantee absolute security, but we take reasonable steps to reduce risks and protect the information entrusted to us.
19. Your GDPR Rights
Subject to the conditions and limitations established by applicable law, you may have the following rights.
Right to be informed
You have the right to receive clear information about how your personal data is processed.
Right of access
You may request confirmation of whether we process personal information relating to you and obtain a copy of that information.
Right to rectification
You may ask us to correct inaccurate or incomplete personal data.
Right to erasure
In certain circumstances, you may ask us to delete your personal data.
This right is not absolute and information may need to be retained where required by law or for the establishment, exercise or defence of legal claims.
Right to restriction of processing
You may request that the processing of your information be restricted in certain circumstances.
Right to data portability
Where legally applicable, you may request personal data you have provided to us in a structured, commonly used and machine-readable format.
Right to object
You may object to certain processing carried out on the basis of legitimate interests.
You have the right to object at any time to the use of your personal data for direct marketing.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
Rights relating to automated decision-making
You have rights concerning decisions based solely on automated processing where those decisions produce legal or similarly significant effects.
Visit Pertouli does not ordinarily use solely automated decision-making of this nature in connection with standard website visits or bookings.
20. Exercising Your Rights
To exercise a data-protection right, please contact:
Visit Pertouli
Email: info@visitpertouli.com
We may request reasonable information to confirm your identity before responding.
Requests will be handled within the time limits prescribed by applicable data-protection legislation.
There is normally no charge for exercising GDPR rights, although the law permits reasonable measures in relation to manifestly unfounded or excessive requests.
21. Right to Lodge a Complaint
If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.
In Greece, the supervisory authority is the:
Hellenic Data Protection Authority (HDPA)
Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα
You may also contact us first so that we have an opportunity to address your concern.
22. Children’s Privacy
Visit Pertouli offers activities that may be suitable for families and children, but the website and booking services are primarily intended to be used by adults.
Where information concerning a minor is required for a booking or activity, it should normally be provided by a parent, guardian or other authorised adult.
We do not knowingly use children’s personal information for behavioural advertising.
23. External Websites
The Visit Pertouli website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of websites that we do not control.
Visitors should review the privacy policy of any external service before submitting personal information to it.
24. Changes to This Policy
We may update this Privacy, Cookie and GDPR Policy when:
- our website or services change;
- new technology providers are introduced;
- our cookie practices change;
- legal or regulatory requirements change.
The latest version will always be made available on this website and the date of the most recent revision will appear at the top of the page.
Where a change materially affects how we use personal data, additional notice or consent will be provided where required by law.
25. Contact
For questions concerning this Policy, the use of your personal data or your privacy rights, please contact:
Visit Pertouli
Visit Pertouli PC
Pertouli, Greece
info@visitpertouli.com
+30 698 176 4200